Delivery & Returns

UK delivery is FREE on orders over £50

Orders under £50 will be charged at £4.80

Delivery within the UK will be sent via Royal Mail Signed for Delivery; delivery time quoted 2-3 days. Please be aware that all shipments require signature as proof of delivery.

 

Dispatch times may vary according to availability and subject to any delays resulting from postal delays or force majeure for which we will not be responsible. 

 

 

Your legal rights: When you buy goods from a business, in law you have a number of rights as a consumer. These include the right to claim a refund, replacement, repair and/or compensation where the goods are faulty or misdescribed.

Our policy: In addition to your legal rights, we also allow you to return goods if you simply change your mind (Accept for Earrings). Please return the unused goods to us with the original receipt within 14 days and we will offer you an exchange or a credit note.

Returning your goods within the UK

If you wish to return your item for a refund or exchange, please return it to us by whatever method you deem appropriate, unworn within 14 days of purchase, in the original packaging. (Accept for Earrings)

Exchanging your jewellery

If you would like to exchange your purchase for an alternative item, please contact us on +44 (0)1341 388118 or email info@swaxjewellery.co.uk - alternatively you can call one of our team for advice on a more suitable item. (Accept for Earrings)

Exchange items can only be dispatched after the returned goods have been received and have undergone a quality control check.